Questions & Answers
Q :
I have had horrible service from doordash and reading the reviews, I see nothing positive coming from others. How come you don't do anything about it?
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Q :
Do customers realize that the driver is aware if you have tipped or not and can decline your order? Door dash doesn't pay enough, you need to tip!
A :
First, DoorDash collects a tip BEFORE you get service. I always tip, so should you. Ubereats lets you tip AFTER you get service - better. Caveat - getting your tip back from DoorDash for bad service is almost impossible.
by Isobel.Wilson - August 17, 2022
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Q :
Where's my review?
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Q :
Do other drivers get popup ads on their phones after installing the app?
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Q :
Are there other similar companies to DoorDash that are less expensive or better?
A :
Grubhub has lower rates now. Even on restaurants with higher fees, it is worth avoiding Doordash
by Terri022 - June 25, 2020
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I guess like Grubhub, pretty much like doordash.com.
by Graves599 - May 10, 2020
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No, they are all the same. Uber Eats, Grub Hub... All middle Men delivery services
by Eva.Bailey - November 05, 2019
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Q :
Is DoorDash a scam or a legit company?
A :
I enjoy not having to cook after working all day, but if your husband isn't going to receive his food after working all day, what's the point?
by Snyder696 - January 07, 2023
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DO NOT USE DOORDASH EVER! Scam or not they are totally unprofessional, dishonest, ZERO customer service, and you will NOT get your food nor a refund. Stay away!
by Luis242 - November 05, 2022
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SCAM. They stole my food and tried to charge me, and I never even made an order on their site!
by Bonnie.Lynch - May 14, 2021
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Q :
How easy is it to get a hold of customer service at DoorDash?
A :
It is pretty easy. At the bottom of their web site page is a help button.
by Juanita.Howell - December 24, 2022
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I worked for Doordash for about 8 months and rarely had an issue with getting a hold of support until about the last two months (July and August 2022) when for about two weeks I couldn't get anyone except replied to my chat messages after exiting the screen. Then I would see it flash across the top of my phone a message saying "are we still connected?". Even got one message when trying to report an issue with a pickup that was telling me they was sorry to hear I had a vehicle accident. I hadn't had a wreck or reported one.
by Oliver889 - August 26, 2022
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A :
Until your order delivery expires there is no customer service unless you report a "Safety Issue." Selecting your order and tapping "Help" when order is late gives you a message that DD is busy but working to complete your order. You have to Google for a customer service number and then expect to wait a very long time.
by Naomi.Holmes - August 18, 2022
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